Support

We're here to help you get the most out of Lose Now.

Frequently Asked Questions

How do I cancel my subscription?

Open Settings on your iPhone → tap your name → Subscriptions → Lose Now → Cancel Subscription.

How accurate are the calorie estimates?

Our AI provides approximate estimates based on visual analysis. For precise tracking, we recommend verifying with nutrition labels when available.

Is my data stored on your servers?

No. All your data — chats, food logs, and profile info — is stored locally on your device. Deleting the app removes all data.

How does the menu scan work?

Take a photo of a restaurant menu and our AI will analyze each item, rate healthiness, suggest the best options, and recommend modifications to reduce calories.

Can I use the app without a subscription?

Yes! You get 5 free messages to try the AI coach. The dashboard and manual food logging are always available.

How do I restore my purchase on a new device?

Go to Settings in the app and tap "Restore Purchases". Make sure you're signed into the same Apple ID.

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Need more help?

Our support team is happy to assist you.

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